FAQ
1. Q: What is the typical shipping time for orders?
- A: Most orders are shipped within 1 - 2 business days. You can expect timely delivery.
- A: Depending on your location, most purchases are delivered within 3 – 4 business days, sometimes even sooner.
- A: Hair and wigs order has a 3 - 7 business days delivery time.
2. Q: Is there a minimum order value for free shipping?
- A: No, we offer free shipping on all orders. Take advantage of this offer to enjoy the convenience of free delivery.
3. Q: How can I track my order?
- A: Once your order is shipped, you will receive a tracking number via email. Use this number to track your package and stay updated on its delivery status.
4. Q: What shipping carriers do you use?
- A: We partner with USPS, FedEx, DHL and UPS to ensure safe and prompt delivery. Specific carriers may vary based on your location and selected shipping method.
5. Q: Can I change my shipping address after placing an order?
- A: Unfortunately, we're unable to modify shipping addresses once an order is placed. Please double-check your information during the checkout process.
6. Q: Do you offer international shipping?
- A: Currently, we only ship within the United States. We are working towards expanding our shipping options in the future.
7. Q: What payment methods do you accept?
- A: We accept various payment methods, including credit/debit cards and secure online payment gateways. Your payment information is handled with utmost security.
8. Q: What if I receive a damaged or incorrect item?
- A: We apologize for any inconvenience. Please contact our customer support team at support@ochiss.com within 7 days of receiving your order, and we will assist you with the necessary steps for a return or exchange.
9. Q: How do I apply a discount code?
- A: During the checkout process, you'll find a field to enter your discount code. Simply input the code, and the discount will be applied to your order total.
10. Q: Do you offer gift-wrapping services?
- A: At the moment, we do not provide gift-wrapping services. However, we are constantly exploring ways to enhance the shopping experience for our customers.